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Amazon reviews include:
"Well worth the read if you want
to learn about e-commerce The book is well worth the read
for anyone interested in e-commerce. The author covers the
basics as well as the deeper issues necessary for comprehending
e-commerce. The author also delves into the aspects relating
to taking traditional product marketing tactics and porting
those to an on-line environment where relationship marketing
principles apply."
Amazon reviews include:
"The most valuable book in my library! I can't
thank Barbara Sher enough for this book. It is made for procrastinators
like me who know we're made for greater things, but can't
for the life of us figure out what.
It is split into two parts. The first section puts
you back in touch with your childhood genius (we were ALL
geniuses) and helps you figure out what you love and what
you want. The second section shows you exactly how to get
it. It's simple, brilliant, and if I can do it, anyone can.
I read this book two years ago (after putting it off for 4,
of course) and have realised my dream of being a cartoon voice!
Buy it, but more importantly, don't put off reading it."
Amazon reviews include:
Roger von Oech, Author of A Whack on the Side of the
Head says: "Jordan Ayan -- the 'Wizard of Aha's' -- has presented
us with a treasure trove of techniques to stimulate our creative
juices. A lot fun!" Betty Edwards - Author of Drawing on The
Right Side of The Brain says that: "...Aha!is an inspiring,
yet practical guidebook for freeing the creative spirit."
Mihaly Csikszentmihalyi - Author of Flow: The Psychology of
Optimal Experience comments that Aha! is: "A delightful romp
through the rich and complicated field of creativity. Ayan's
Aha! is bound to make the reader's thinking more interesting
and original."
Amazon reviews include:
What happens when you have several great thinkers giving
their thoughts about the future, each from their own perspertive?
Shake and Blend their thinkings as contained in the book,
and take them as ingredients for your own Re-Thinking,
What do you get?
Starting from your own Current Reality (as a worker,
supervisor, manager, CEO, Director, ...) what is your world
view? Whatever world view, it contains two important aspects
a) your understanding of Current Reality, made up of your
conclusion of the Past, and b) your perception of the Future,
consciously or unconsciously. As a discipline, you write down
your thoughts on the above, then you read the thoughts of
various thinkers (in the book) on "Business, Principles, Competition,
Control & Complexity, Leadership, Markets and the World".
The Thinkers are Charles Handy, Stephen Covey, Michael
Porter, CK Prahalad, Gary Hamel, Michael Hammer, Eli Goldratt,
Peter Senge, Warren Bennis, John Kotter, Al Ries & Jack Trout,
Philip Kotler, John Naisbitt, Lester Thurow, Kevin Kelly.
Rethinking the Future (of your own), helps you to understand
your Current Reality better. Without the later, which is actually
more challenging and mysterious than the "Future", most people
continues to live in illusion, fantasy, ideals, speculation
or dream, forever floating in the cloud. It is the insights
that you gain on your Current Reality that propel you to take
effective steps towards the perceived Future. By Andrew
Wong
Amazon reviews include:
"Reform or die" is the bottom line according to author
Patrick Young. At the dawn of the cyber age, the onslaught
on traditional financial markets is underway and there is
no place for Luddites. In the author's vision: "electronic
trading will transform every global market, every government
and affect every strata of society."
Capital Market Revolution provides a thorough analysis
of the move to electronic markets and its repercussions throughout
the financial world. The book takes a logical approach, beginning
with a diagnosis detailing the problems of existing markets
before delivering a prognosis for the future of e-markets.
Young examines the consequences for the whole micro to macro
spectrum, right from the individual broker and trader to exchanges,
governments and entire nations. He contends that e-trading
is creating a more level playing field, evidenced by the emergence
of day trading.
Despite his obvious enthusiasm, however, he does address
the problems of electronic trading such as the issues of transparency
and order manipulation. With its descriptions of the personalities
and antics of those involved, Capital Market Revolution has
a novel-like appeal, and quotes from industry gurus create
the semblance of an ongoing dialogue. Interspersed with anecdotal
trading floor stories." Neelam Dongha
Amazon reviews include:
"businessplan.com is cutting edge. It not only
takes you step-by-step through the business plan writing process,
but it shows you how to incorporate the Internet's power into
your marketing plan strategy... to use it to maximize profits
and workflow efficiency.
At no other time throughout history has this kind of
decisionmaking had more impact or more potential on companies
than now. businessplan.com is a clear, precise tool that will
help you make informed, up-to-date, and relevant operational
decisions. Will you be open for business in 2000, ready to
tap into the $1.7 trillion virtual marketplace? (based on
estimates by the GartnerGroup.) businessplan.com can get you
there."
Amazon reviews include:
"This book helped me succeed in starting my own
business This book was written by someone who really built
a business from the ground up. Mr. Hawken gives some great
advice and makes it seem like anyone can succeed in business
if they treat people right. This book was one of the first
business books I read eight years ago while planning my business
and I still consider it one of the best.
Mr. Hawken - if you read this, Thank You for a great
book!"
The founding text of negotiation analysis. The Art
and Science of Negotiation established "negotiation analysis"
as a new field of inquiry. Raiffa blends decision theory,
game theory and hints of psychology to concoct a powerful
perspective to understand negotiation and to offer better
prescriptive advice for decision making in negotiations. This
is a seminal contribution and is not to be missed.
Known for its outstanding real-world examples, clear
explanations, and effective problem sets, this market leader
shows continuous improvement with a more streamlined introduction,
increased emphasis on financial calculators, integrated video
series, and annotated instructors edition.
This edition also includes new interactive software
for students. The entire package emphasises a multi-disciplinary
approach to corporate finance, explaining how all areas of
business affect and are affected by financial issues. Kit
includes text plus Discovering Your Finance Career CD-ROM.
Synopsis Aims to thread the "why" and the "how" of accounting.
This second edition contains the traditional procedural coverage
of the first plus a new emphasis which should encompass the
needs of students, who may one day be asked to prepare or
use accounting information to make effective decisions.
The only thing we can say with any certainty about
management in 20 years time is that it will be substantially
different from today. The question is, of course, how will
it be different? And how can we gain competitive edge by adopting
the right new techniques before every one else does?
Well, you could do a lot worse than ask the world's
top management thinkers and futurologists for their views.
Which is exactly what Subir Chowdhury, an executive vice president
at the American Supplier Institute, has done in Management
21C. The book is a collection of essays and speculations by
the likes of Peter Senge, Sumantra Ghoshal, Barry Posner and
23 more management heavyweights on the future of business,
leadership, business process and organisation. The breadth
and diversity of the speculations makes them almost impossible
to summarise. But if there is one recurring theme it is that
management is undergoing a shift from a masculine to a feminine
paradigm.
If during the bulk of the 20th century, management
was about manly things such as certainty, predictability,
competition, domination, and winning, in the 21st century
it will be concerned with more traditionally feminine traits
such as uncertainty, ambivalence, change, collaboration, paradoxes,
co-operation--and winning. In his own provocative essay, Chowdury
describes how new managers will have to become multi-skilled
people-centred leaders whose most important task is to inspire
the work force with emotion and belief. He argues that in
the next century corporate success will depend on the effective
use of talent: "The relentless pursuit of talent should be
a main management strategy. More and more companies simply
cannot recruit talent fast enough." The "return on talent",
which he defines as, "the payback on investment in people"
will become a key business measure just like return on capital,
he says.
Senior managers will ignore this thought-provoking
collection of essays at their peril. --Alex Benady
Synopsis
Economics, as Keynes wrote, "is dangerous for good or
evil". Paul Krugman, one of the world's best economists, has
made a second career railing against poor economic reasoning
wherever it may arise. In doing so, he has persuaded a large
number of readers that the lessons of good economics are not
so difficult after all, that the insights can be downright
intriguing. This text weaves together articles and addresses
into a short narrative on the major economic issues of the
latter 1990s: unemployment, globalization, economic growth,
financial speculation, and more. All are joined by Krugman's
view of the basic economics behind the issues and the wit
and energy with which he applies those principles.
Synopsis
When Jack Welch became Chief Executive Officer of General
Electric in 1981, the company was quickly approaching the
grim fate that has overtaken GM, IBM, Sears and so many other
blue-chip American corporations. Decades of bureaucracy had
produced piles of red tape, unnecessary paperwork, muffled
chains of command, and a culture that rewarded loyalty regardless
of performance.
Welch sold superfluous businesses, cut out layers of management,
and pushed decisionmaking as far down the corporate ladder
as possible, giving GE the quickness of a small business while
retaining the advantages inherent in one of the ten largest
companies in the world. Finally, he began reshaping the culture
from one of complacency to one of bold innovation.
In the process he revolutionized the art of management
and led the most sucessful corporate transformation of all
time. The books draws on the authors' years of work in and
around General Electric and their unprecedented access to
the CEO, Jack Welch, and many other GE employees. It is a
dramatic narration of watershed events in the history of the
business it offers many practical insights that apply to enterprises
of any size, and defines a new paradigm for American business
in the 1990s and beyond.
Ted has packed all million dollar secrets into this
1 book Ted has taken almost all of his very, very high priced
info and packed it into this brilliant book. I couldn't have
been more pleased. If you are a fledgling student of marketing
or a 40 year vet -- do yourself a favour and read this book.
Synopsis
An introductory primer on the fundamentals of coaching
in the business environment. Using a practical, entertaining
approach, the author explores key models, tools and skills
necessary to develop into an effective coach. Case studies
are used throughout.
Synopsis
More and more organizations are using teams and reaping
the extra performance results that come with melding skills,
experiences and insights of small groups of people working
as real teams.
The author, Jack Ricchiuto , 7 February, 1998
The power of an idea/ Creativity defined and demystified/
The benefits of innovation/ What makes creative people creative?/
Creativity myths/ Beginner's mind/ The 4 innovation competencies/
The new physics of collaboration/ We are smarter together/
Famous collaborations/ A collaboration to-do list/ 2 tips
on teams/ 12 activities to expand your innovation potentials/
Collaboration technology/ 2 tools for consensus building/
The "F" word/ Never say fail/ Fail fast/ 20 ways to make ideas
more sellable/ Reinventing organizations to be more innovative/
The power of partnerships/ The role of leader in creative
organizations/ Have fun, make money.
Amazon.co.uk
This book gives businesspeople the know-how they need
to do business on the Net. Author Larry Chase divides the
book into two parts: one for using the Net within your business
and the other for marketing it on the Net.
Chase shares his extensive experience, offering solid
advice to help even a novice approach the Net with savvy.
In short order, Chase shows you how to integrate the Net into
your business, using Net services to cut costs and get information
fast. He displays dozens of ways to reduce overhead, from
sending faxes over the Net to distributing documents by e-mail
instead of print.
An excellent chapter lists the finer points of using
the Net to locate and recruit employees. The book also features
the best ways to make use of the Net's information gold mine,
including how to gather corporate intelligence on your competitors.
The author thoughtfully presents ways to keep yourself
anonymous while looking at the competition. It becomes clear
that the author is a seasoned professional when he describes
how to bring your business to the Web and how to market it.
He advises you to avoid the temptation of spam and to keep
the splashy graphics on your Web pages to a minimum.
He also addresses sales support, public relations,
selling retail, promotions, and more. The book ends with a
dozen useful closing tips. --Elizabeth Lewis
The author, Madeline Bodin , 26 April, 1999
From the back cover of the book:
Ever wish you could find out how North America's biggest
and most advanced call centers are really using call center
technology? Want to know how successful call centers have
used technology to solve the problems behind basic call center
functions such as order handling, help desks, customer service,
collections and staffing? The answers are here.
Maximizing Call Center Performance takes you behind
the scenes and shows you what call centers are doing to get
the most out of their technology investment. The stories in
this book -- all true -- illustrate not just a single technical
solution to call center managers' most common problems, but
many different solutions that take into account the nuances
of customer expectations, corporate policies and budgets.
In this book you'll find the technology and technical
techniques to solve your call center problem, or find ways
to raise your call center to new heights of service excellence.
With 136 innovative ideas there is sure to be more than one
that you can put to work in your call center.
Synopsis
Adrian Gilpin is now one of the most sought after inspirational
speakers from the UK. This is his story of how he recovered
from a catastrophic business calamity and made his own journey
through the labyrinth of personal development to eventually
become Chairman of the Institute of Human Development. It
will help you avoid the false prophets of human potential
and their hyperbole and keep you focussed on what really makes
success and fulfilment possible for you.
Amazon.co.uk
When Terrence E. Deal and Allan A. Kennedy collaborated
on Corporate Cultures in 1982, they were examining a facet
of organisational life that over time would evolve from unknown,
to generally misunderstood, to widely accepted. In light of
the attention that corporate culture has since received--
and the continuous pressures exerted upon it by everything
from the broadening dependence on outsourcing to the growing
recognition of shareholder value--Deal, a professor at the
Peabody College of Vanderbilt University, and Kennedy, an
international management consultant and writer, decided to
revisit and update their thinking in New Corporate Cultures.
The two contend that a solid corporate culture is more
important today than when they wrote their first book and
examine ways that business leaders can "find a balance between
the management actions needed to stay competitive and the
human needs of workers to belong to meaningful institutions."
Deal and Kennedy discuss the reasons why today corporate cultures
are "in crisis" and offer suggestions for reversing the decline.
--Howard Rothman, Amazon.com
Linda Alexander used to write for my local evening newspaper,
the Coventry
Evening Telegraph (though under her maiden name
of Linda Botterill). She had the idea for this new book while
working on a course for disabled women wanting to start new
jobs
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